Merchandising Operations Manager

Manager- Merchandising Operations
Are you passionate about creating scalable operational processes? Are you looking to come on board and make an immediate impact? If so, the Merchandising Operations team is looking for an enthusiastic, self-motivated and process driven manager to join our business as we continue our ambitious plan to build the best online furniture catalog.
We are looking for a hands-on manager that is ready to hit the ground running within a fast-paced and ever-evolving environment. The nature of the role requires someone who is motivated by driving process improvements, comfortable working cross functionally and has experience managing a team. The ideal candidate has successful project management and data analysis experience and can balance analytical thinking with effective communication.
What you will do:
Lead a team to specific throughput and quality metrics
Drive a wide range of projects and initiatives, from cross-functional projects to strategic supplier outreaches
Use SQL, data analytics, and other research tools to find patterns and help identify root causes
Drive supplier satisfaction by improving our product catalog maintenance workflows
Drive customer satisfaction by improving the quality of product information via merchandising standards
Help define new and improve existing processes across functions
Monitor performance of the team's initiatives and measure impact of output
Communicate performance metrics to key stakeholders throughout the organization
Job Requirements:
3+ years management experience in ecommerce or a relevant operations field
Bachelor's degree
Excellent analytical skills with demonstrated experience turning data into actionable insights
Deep understanding of business strategy and metrics
Passionate about improving customer experience
Excellent written and oral communication skills
Technical background, or technical orientation
Strong cross functional leadership experience
Extensive experience working with Excel required
Proficient and comfortable with SQL a plus
About Wayfair
Wayfair Inc. offers an extensive selection of home furnishings and dà cor across all styles and price points. The Wayfair family of sites includes:
Wayfair, an online destination for all things home
Joss & Main, where beautiful furniture and finds meet irresistible savings
AllModern, your home for affordable modern design
DwellStudio, a design house with a decidedly modern vibe
Birch Lane, a collection of classic furnishings and timeless home dà cor
Wayfair generated $3.4 billion in net revenue for full year 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

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